Washington Consumer Checkbook

Consumer from Herndon, VA
Jan 16, 2022

Cascades Comfort Services is amazing. They worked on two different homes for me this past summer (same wonderful technician). He repaired the capacitor on one unit and did thorough seasonal checks on both homes for a reasonable price.

Consumer from Ashburn, VA
Nov 11, 2021

Robert arrived early, fixed humidifier with the correct part he brought for our particular unit, and gave some great advice for other HVAC questions I raised.

Consumer from Reston, VA
Oct 13, 2021

This is a wonderful family owned business which has serviced my heating and cooling needs for about 20 years. They are completely responsive when any problem arises, and the come to my house twice a year to make sure the switch from heat to cooling is seamless. Highly recommended.

Consumer from Leesburg, VA
Jan 29, 2020

I’ve used Cascades Comfort Services for years, and he has serviced my parents’ systems since I was a kid – and still does! Robert is a great person; friendly, honest, professional. Always has great advice for keeping my system running well, and has even walked me through self-fixes over the phone more than once when we were in a pinch. Reasonable rates, good work, honest guy, never upsells me. This is one company I love to recommend; don’t hesitate to call him.

Consumer from Ashburn, VA
Dec 04, 2019

Cascades handles hvac maintenance and replacement for our own home and our 8 Northern Virginia rental properties. They have superior knowledge of various types of units and are very clean and reliable. We use them exclusively on our home and rental properties. We endorse them whole-heartedly.

Consumer from Vienna, VA
Jan 16, 2019

The absolute best HVAC company that I have ever used in almost 40 years of homeownership.

Consumer from RESTON, VA
Sep 08, 2017

I have used them for a number of years and continue to be as impressed with their work and service as I was the first call. Always responsive and able to solve the problems quickly and at very fair prices. Highly recommend for service.

Consumer from HERNDON, VA
Nov 07, 2016

Excellent service. The technician arrived exactly when promised. He was able to apply a temporary workaround (leaving the fan running) on the first day, and returned a few days later to install a new circuit board for the permanent fix. He reviewed my options with me and recommended the least expensive option. I have a very high level of trust in this company and have recommended them whenever I have had the opportunity.

Consumer from CHANTILLY, VA
Apr 20, 2016

I will never call anyone else.

Consumer from STERLING, VA
Oct 21, 2014

Cascades Comfort replaced my HVAC system a couple of years ago. They worked with me throughout the process and even had me wait for vendor discounts coming up to lower my total cost. Since then they come out twice a year and provide excellent service. I highly recommend them.

Consumer from RESTON, VA
Sep 19, 2012

This is the only company I would use. They do outstanding work and have wonderful people.

Customer Services Feedback

Positive feedback

Dec 18, 2021

Customer service, Quality, Other

Always dependable and honest

Positive feedback

Jan 8, 2022

Other, Quality, Customer service, Wait time

Joe did an excellent job today (1/8/22), with our furnace service and Aprilaire media filter conversion. He answered all my questions very patiently and professionally. Great customer service! -Paul

Positive feedback

on Nov 15, 2021

Quality, Customer service, Wait time

We love the great customer service.

Positive feedback

Jul 7, 2021

Other, Quality, Customer service, Wait time

Joe is outstanding technician. He is very professional and friendly.

Nov 30, 2021 via Email | Cascades Comfort Services LLC

Robert was very knowledgeable about the system and explained how it works and what was wrong. Very efficient and friendly. This is my third time using Cascades Comfort Services. They are a good honest Company.

Positive feedback

Sep 24, 2021

Other, Wait time, Customer service, Quality

Excellent customer service every time for over a decade!

Positive feedback

on Feb 23, 2021

Customer service, Wait time, Quality

Every experience with Cascades Comfort Services is great! Very professional and fantastic customer service!

Positive feedback

Aug 24, 2020

Customer service, Wait time, Quality, Other

Great customer service! The technician was very friendly and professional. He diagnosed and fixed the problem very quickly. The price was fair and very reasonable. Thank you!

Positive feedback

Aug 21, 2019

Other, Quality, Customer service, Wait time

Consistent Excellence in professional service over 11 years.

Yelp Reviews

Charles S.

Ashburn, VA


Arrived on time.  Resolved my clogged AC drain issue within a couple of minutes. Robert took the time to explain to me how/why it happened, the solution and how to prevent the issue from reoccurring. He answered all my questions and gave me great feedback. Would highly recommend and will be a repeat customer.

Jessie M.

Herndon, VA


Could not be more appreciative or grateful for the services provided to us by Cascades Comfort and Robert. We have worked with them for over ten years but this year, our HVAC died during a heat wave and Cascades couldn’t come out for a week, which was very reasonable considering the timing. We called an alternate company that truly took us for a $1,000 ride when all we had was a clogged drain in an old system. Cascades came out three days after the initial call because we were desperate and refused to have the alternate company back. Cascades had us up and running at minimal expense and kept us hobbling along on an old HVAC to make it until October when the rebates would be available.
Now we are getting a whole new system and converting to gas. We have a team of four at the house, working along, and answering any and all questions. Grateful for honorable and professional work!

Heather R.

Leesburg, VA


Love this company!  Can’t recommend them enough.  You will get a quick response and most importantly an honest assessment.  Robert genuinely wants to help and provide good service and he won’t charge you for anything not absolutely needed.  And the prices are far better than other companies.

Douglas H.

Great Falls, VA


Family owned business. Robert is the owner His daughter sets up the appointments. His son-in-law is also a trained HVAC service person. Very knowledgeable about the technical aspects of HVAC. I am an engineer and he impressed me!

Both Robert and Pat are awesome. They are prompt, efficient and above all else, honest. Very clean and tidy, respecting our property, Prior to using Pat and Robert, I used the people who installed the unit. I had one problem after another (this was a brand new unit) Problems usually occurred a week or two after they did their 6 month service. After I switched to Cascade Comfort, no more problems with units!

A specific example of their honesty: My AC unit stopped working on a weekend. Cascade couldn’t get out to service it until Monday. I found someone who would come out on the weekend. They said the unit would have to be replaced! So I decided to wait until Cascade could take a look at it. Pat showed up promptly Monday morning. When I answered the door he said you are good to go, I already fixed it! They became our HVAC  service provider for life! My wife won’t trust anyone else with our HVAC.

Charm W.

Centreville, VA


Robert and Pat are both very honest and straightforward.   They are always prompt and go above and beyond to make sure I am comfortable with everything.   Everything is clean when they leave and best of all I never feel like they are trying to upsell.  I would definitely recommend them.

Tim F.

Ashburn, VA


CCS has done a lot of work for us over the years…  Not only the annual maintenance on our HVAC system, but they added a second zone for us, and also upgraded our entire system a few years ago…  They have always been easy to get in touch with,  to make an appointment, and they do good work…  We have been using them for so long, Robert, Pat, and Ashley are almost like family.  If you need an HVAC contractor, do yourself a favor and call them…

T S.

Sterling, VA


Our ac stopped blowing cold air in early June.  Given that the ac/furnace system was 20+ years old at the time, we decided just to go ahead and replace it.  I contacted five companies, including Sears and Costco.  While the Cascades quote wasn’t the lowest in terms of price (they were second), it provided the best value hands down.  In terms of their work, they were efficient, respectful, and tidy.  Prior to installation, response to e-mails was always that evening and the few times I called during business hours, someone answered the phone.  Robert, the owner, is low-keyed and patient.  He reminds me more of a college prof than a business owner.  We’ve had ac now for a few weeks and couldn’t be more pleased.

John P.

Ashburn, VA


I have used them a few times for various needs over the years. I will continue to use especially after I had them come and give me a second opinion on getting a whole new system. Another larger, competitor told me my upstairs unit was “fried” and I needed a new one at $5k. Cascades looked at it and said all you need is a new wiring harness for $50 and you are all set. Guess what – the $50 solution has been working fine for over a year now!
Trust and quality work, what else can you ask for.
John P.

Brian U.

Sterling, VA


This is a great family-run Heating/Air-Conditioning contractor.

Cascades has worked on my HVAC twice in the past five years. In 2007, they repaired the busted fan motor on my electric AC unit. I got an appointment within three days and Robert (the owner) fixed the motor perfectly. After picking up a new motor at Home Depot and installing it, he decided that it wasn’t quite powerful enough for the size of my home, and went out to get a second one (He didn’t bill me for any of the time spent driving).

In Spring 2009, I shopped around for a contractor to completely replace my Air Handler and Heat Pump. Robert‘s bid came in right in the middle, but his attention to detail during the inspection process was much higher than the other companies I tried. He went over all my options, including the ones that didn’t cost as much. They did all the work in a single business day, and thoroughly cleaned up the area.

The new unit (York brand) has worked perfectly ever since.