Testimonials

Yelp Reviews

Charles S.

Ashburn, VA

6/17/2021

Arrived on time.  Resolved my clogged AC drain issue within a couple of minutes. Robert took the time to explain to me how/why it happened, the solution and how to prevent the issue from reoccurring. He answered all my questions and gave me great feedback. Would highly recommend and will be a repeat customer.

Jessie M.

Herndon, VA

10/2/2018

Could not be more appreciative or grateful for the services provided to us by Cascades Comfort and Robert. We have worked with them for over ten years but this year, our HVAC died during a heat wave and Cascades couldn’t come out for a week, which was very reasonable considering the timing. We called an alternate company that truly took us for a $1,000 ride when all we had was a clogged drain in an old system. Cascades came out three days after the initial call because we were desperate and refused to have the alternate company back. Cascades had us up and running at minimal expense and kept us hobbling along on an old HVAC to make it until October when the rebates would be available.
Now we are getting a whole new system and converting to gas. We have a team of four at the house, working along, and answering any and all questions. Grateful for honorable and professional work!

Heather R.

Leesburg, VA

7/17/2018

Love this company!  Can’t recommend them enough.  You will get a quick response and most importantly an honest assessment.  Robert genuinely wants to help and provide good service and he won’t charge you for anything not absolutely needed.  And the prices are far better than other companies.

Douglas H.

Great Falls, VA

6/12/2017

Family owned business. Robert is the owner His daughter sets up the appointments. His son-in-law is also a trained HVAC service person. Very knowledgeable about the technical aspects of HVAC. I am an engineer and he impressed me!

Both Robert and Pat are awesome. They are prompt, efficient and above all else, honest. Very clean and tidy, respecting our property, Prior to using Pat and Robert, I used the people who installed the unit. I had one problem after another (this was a brand new unit) Problems usually occurred a week or two after they did their 6 month service. After I switched to Cascade Comfort, no more problems with units!

A specific example of their honesty: My AC unit stopped working on a weekend. Cascade couldn’t get out to service it until Monday. I found someone who would come out on the weekend. They said the unit would have to be replaced! So I decided to wait until Cascade could take a look at it. Pat showed up promptly Monday morning. When I answered the door he said you are good to go, I already fixed it! They became our HVAC  service provider for life! My wife won’t trust anyone else with our HVAC.

Charm W.

Centreville, VA

3/13/2016

Robert and Pat are both very honest and straightforward.   They are always prompt and go above and beyond to make sure I am comfortable with everything.   Everything is clean when they leave and best of all I never feel like they are trying to upsell.  I would definitely recommend them.

Tim F.

Ashburn, VA

1/18/2014

CCS has done a lot of work for us over the years…  Not only the annual maintenance on our HVAC system, but they added a second zone for us, and also upgraded our entire system a few years ago…  They have always been easy to get in touch with,  to make an appointment, and they do good work…  We have been using them for so long, Robert, Pat, and Ashley are almost like family.  If you need an HVAC contractor, do yourself a favor and call them…

T S.

Sterling, VA

8/5/2014

Our ac stopped blowing cold air in early June.  Given that the ac/furnace system was 20+ years old at the time, we decided just to go ahead and replace it.  I contacted five companies, including Sears and Costco.  While the Cascades quote wasn’t the lowest in terms of price (they were second), it provided the best value hands down.  In terms of their work, they were efficient, respectful, and tidy.  Prior to installation, response to e-mails was always that evening and the few times I called during business hours, someone answered the phone.  Robert, the owner, is low-keyed and patient.  He reminds me more of a college prof than a business owner.  We’ve had ac now for a few weeks and couldn’t be more pleased.

John P.

Ashburn, VA

12/17/2010

I have used them a few times for various needs over the years. I will continue to use especially after I had them come and give me a second opinion on getting a whole new system. Another larger, competitor told me my upstairs unit was “fried” and I needed a new one at $5k. Cascades looked at it and said all you need is a new wiring harness for $50 and you are all set. Guess what – the $50 solution has been working fine for over a year now!
Trust and quality work, what else can you ask for.
John P.

Brian U.

Sterling, VA

11/14/2009

This is a great family-run Heating/Air-Conditioning contractor.

Cascades has worked on my HVAC twice in the past five years. In 2007, they repaired the busted fan motor on my electric AC unit. I got an appointment within three days and Robert (the owner) fixed the motor perfectly. After picking up a new motor at Home Depot and installing it, he decided that it wasn’t quite powerful enough for the size of my home, and went out to get a second one (He didn’t bill me for any of the time spent driving).

In Spring 2009, I shopped around for a contractor to completely replace my Air Handler and Heat Pump. Robert‘s bid came in right in the middle, but his attention to detail during the inspection process was much higher than the other companies I tried. He went over all my options, including the ones that didn’t cost as much. They did all the work in a single business day, and thoroughly cleaned up the area.

The new unit (York brand) has worked perfectly ever since.